The European research labs of Xerox Corporation.
Before digital self-care tools can interact with your customers, they need to understand what’s being said.
Can you really teach a machine to learn like a human? Researchers at Xerox Research Centre Europe use innovation in machine learning to help clients make the customer care experience efficient, relevant and personal.
Guillaume Bouchard describes what machine learning is and how we anticipate it transforming the delivery of customer care.
Read more: What is machine learning anyway?
The 2014 awards honor nine projects from around the world, each leading the way in innovation and excellence in its respective area of the road industry.