Drei Fragen an Monica Beltrametti; CallCenter Profi

Three Questions for Monica Beltrametti The article features an interview with Monica Beltrametti. The topic of the interview is the “WDS Virtual Client” software, which was developed by the Xerox Palo Alto Research Center (PARC) and the Xerox Research Center Europe to specifically address the needs of contact centers. Monica Beltrametti outlines how the “WDS Virtual Agent” differentiates itself from current solutions on the market. It’s an intelligent software, which learns from client-related data and thereby also integrates human experiences made by coworkers.

Drei Fragen an Monica Beltrametti; CallCenter Profi; 23/02/2015

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