How can watching people work make work better?

Antonietta Grasso is a computer scientist at the Xerox Research Centre Europe in Grenoble, France. Her job is to observe people at work, then design workplace technology based on her findings. Her team of ethnographers and computer scientists dives deep into work environments, studies them closely and works out ways to make technology and processes more user-friendly....full article

Antonietta Grasso_Ethnography_XRCE

Antonietta Grasso