Publications
Authors:
  • Wendy Mackay
Citation:
Xerox Technical Report
Abstract:
User interface researchers advocate involving users in the design of computer software. Yet current techniques
do not go far enough: they fail to account for users who innovate. This paper suggests that software use is
co-adaptive: users not only adapt to software, but they also adapt it for their own purposes as user innovations.
This paper reports innovations from two research studies which significantly altered usage patterns within each
organisation, changed the designer's conception of the software, and provided a unique source of input for the
next generation of the software.
Year:
1991
Report number:
1991-130
Attachments: