Publications
Authors:
  • Dik Bentley , Paul Dourish
Citation:
Proc. ECSCW '95 European Computer-Supported Cooperative Work, 10-14 September 1995, Stockholm, Sweden.
Abstract:
The study of cooperative work as a socially-situated activity has led to a focus on providing 'mechanisms' that
more closely resonate with existing work practice. In this paper we challenge this approach and suggest the
flexibly organised nature of work is better supported when systems provide a 'medium' which can be tailored to
suit each participant's needs organised around the detail of their work. This orientation towards 'medium' rather
than 'mechanism' has consequences for cooperative system design, highlighting a need to allow participants
to adapt details of policy currently embedded in the heart of the systems we build. We describe an approach
which allows users to perform such 'deep customisation' through direct manipulation of user interface
representations.
Year:
1995
Report number:
1995-107