Publications
Authors:
  • Nathalie Glance , Stefania Castellani , Daniele Pagani
Citation:
XRCE-CT-011 (Dec. 1996)
Abstract:
We present a case study concerning the use of
business process simulation to support the
understanding and integration of an inter-enterprise
document authoring and translation process. The
objective of the simulation was to foster
understanding, reflection, and learning, and to
feed the discussion about process integration
between the authoring process and the translation
process. Two approaches to simulation were taken
that together were effective, on the one hand, in
qualitatively showing the dynamic dependencies
among the various sub-processes and, on the other
hand,revealing the human impact of introducing
organizational changes.
Year:
1996
Report number:
1996-011