Publications
Authors:
  • Stefania Castellani , Jacki O'Neill , Frédéric Roulland , Antonietta Grasso
Citation:
ECSCW, The 10th European Conference on Computer Supported Co-operative Work, Workshop on "CSCW, Technology and Diagnostic Work" , Limerick, Ireland, September 24-28, 2007.
Abstract:
This paper discusses an ethnographic study on troubleshooting at work and more particularly the findings that have inspired a method to improve troubleshooting searches. The method allows search sessions to be informed by diagnostic and configuration data gathered from the device where the problem is occurring.
Year:
2007
Report number:
2007/028