Seminar: Enterprise crowdsourcing as an alternative to traditional outsourcing
Speaker: Gioacchino La Vecchia, Founder at CrowdEngineering, Pisa, Italy
Crowdsourcing became well known for open contexts and other internet centric initiatives where a multitude of users compete to perform an activity. These well known models lack of process control, control of quality and control of resources, all elements fundamental to apply Crowdsourcing to complex and structured business processes making it a real alternative or even an integration to traditional outsourcing. Even a complex and mission critical business process like customer support can be crowdsourced with the addition of the missing elements.