Ethnography at Xerox

Ethnographic work  covers a variety of domains – from technology and services innovation to studies focusing on particular processes or practices with an eye to improving them. To learn more about what we do, take a look at the research featured on this site, along with the many methods used to complete them.

Ethnography  at Xerox Research Centre Europe

Observation leads to understanding: Work Place Studies in Customer Care


Xerox’s New Digital Alternatives Turns the Page on Paper; Redefines How Documents Are Used

Will Machines Replace Us or Work With Us?