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Publications

The publications database contains papers and technical reports written by XRCE scientists from 1991 up to the present. If the document you are looking for cannot be downloaded in PDF or Postscript format, please contact us specifying the title, author(s) and reference. Any document downloaded from the publications database may be used for non-commercial purposes only.


Agent-Based Decision Support for Managing Print Tasks

Jean-Marc Andreoli, Stefania Castellani, Uwe Borghoff, Remo Pareschi, Gunnar Teege

In Proc. of PAAM'98, March, 1998, London, U.K.

Ref. : 1998/203  |  Abstract  |  dist.pdf.gz (149.90 kB)  |  dist.ps.gz (169.63 kB)


Simulation for Optimization vs. Role-Playing: A Case Study of a Document Authoring Process

Nathalie Glance, Stefania Castellani, Daniele Pagani

In PAKM'96 Workshop on Adaptive Workflow, October, 1996, Basel, Switzerland

Ref. : 1996/201  |  Abstract


Query Suggestion for On-Device Troubleshooting

Frédéric Roulland, Stefania Castellani, Ye Deng, Antonietta Grasso, Jacki O'Neill

INTERACT 2009, 12th IFIP TC13 Conference in Human-Computer Interaction, Uppsala, Sweden, August 24-28, 2009

Ref. : 2009/011  |  Abstract


Creation and Maintenance of Query Expansion Rules

Stefania Castellani, Aaron Kaplan, Frédéric Roulland, Jutta Willamowski, Antonietta Grasso

ICEIS 2009, 11th International Conference on Enterprise Information Systems, Milan, Italy, 6-10 May, 2009.
Please note the attached pdf is a pre-publication version that may be used for research, non-commercial purposes only.
This paper received the best paper award in the area of human-computer interaction at the ICEIS conference 2009

Ref. : 2008/075  |  Abstract  |  2008-075.pdf (342.37 kB)


Toward an Expanded Model of Litigation

Vitorio Benedetti, Stefania Castellani, Antonietta Grasso, David Martin, Jacki O'Neill

Second International Workshop on Supporting Search and Sensemaking for Electronically Stored Information in Discovery, University College London, UK, June 25, 2008.

Ref. : 2008/036  |  Abstract


Designing Technology as an Embedded Resource for Troubleshooting

Stefania Castellani, Antonietta Grasso, Jacki O'Neill, Frédéric Roulland

Published in the following paginated issue of *Computer Supported Cooperative Work (CSCW): Volume 18, Issue2 (2009), Page 199. The article is also available electronically on SpringerLink

Ref. : 2008/031  |  Abstract  |  2008-031-Final-Draft.pdf (177.27 kB)


Big business, sustainable technology and empowering the customer

Jacki O'Neill, Stefania Castellani, Antonietta Grasso

CHI 2008, Workshop on "HCI for Community and International Development", Florence, Italy, April 5-6, 2008.

Ref. : 2007/056  |  Abstract


Informing troubleshooting search sessions with device data

Stefania Castellani, Jacki O'Neill, Frédéric Roulland, Antonietta Grasso

ECSCW, The 10th European Conference on Computer Supported Co-operative Work, Workshop on "CSCW, Technology and Diagnostic Work" , Limerick, Ireland, September 24-28, 2007.

Ref. : 2007/028  |  Abstract


Diagnosing machine problems on the phone: technological inspirations from an ethnography of user-expert interaction

Jacki O'Neill, Stefania Castellani, Antonietta Grasso, Frédéric Roulland

Workshop \"Ethnographies of diagnostic work\" at Lancaster, UK, 17-18 April.

Ref. : 2007/010  |  Abstract


Query Reformulation and Refinement Using NLP-Based Sentence Clustering

Frédéric Roulland, Aaron Kaplan, Stefania Castellani, Claude Roux, Antonietta Grasso, Karin Pettersson, Jacki O'Neill

The 29th European Conference on Information Retrieval (ECIR), 2-5 April 2007, Rome, Italy.

Ref. : 2006/033  |  Abstract  |  2006-033.pdf (115.80 kB)