Publications
The publications database contains papers and technical reports written by XRCE scientists from 1991 up to the present. If the document you are looking for cannot be downloaded in PDF or Postscript format, please contact us specifying the title, author(s) and reference. Any document downloaded from the publications database may be used for non-commercial purposes only.
Query Suggestion for On-Device Troubleshooting
Frédéric Roulland, Stefania Castellani, Ye Deng, Antonietta Grasso, Jacki O'Neill
INTERACT 2009, 12th IFIP TC13 Conference in Human-Computer Interaction, Uppsala, Sweden, August 24-28, 2009
Ref. : 2009/011 | Abstract
Creation and Maintenance of Query Expansion Rules
Stefania Castellani, Aaron Kaplan, Frédéric Roulland, Jutta Willamowski, Antonietta Grasso
ICEIS 2009, 11th International Conference on Enterprise Information Systems, Milan, Italy, 6-10 May, 2009.
Please note the attached pdf is a pre-publication version that may be used for research, non-commercial purposes only.
This paper received the best paper award in the area of human-computer interaction at the ICEIS conference 2009
Ref. : 2008/075 | Abstract | 2008-075.pdf (342.37 kB)
Using 3D device representation and VoIP for remote support
Frédéric Roulland, Ye Deng, Pascal Valobra
CSCW 2008, San Diego, CA, USA, Nov 8-12, 2008
Ref. : 2008/042 | Abstract
Designing Technology as an Embedded Resource for Troubleshooting
Stefania Castellani, Antonietta Grasso, Jacki O'Neill, Frédéric Roulland
Published in the following paginated issue of *Computer Supported Cooperative Work (CSCW): Volume 18, Issue2 (2009), Page 199. The article is also available electronically on SpringerLink
Ref. : 2008/031 | Abstract | 2008-031-Final-Draft.pdf (177.27 kB)
Colour management is a socio-technical problem
Jacki O'Neill, David Martin, Tommaso Colombino, Frédéric Roulland, Jutta Willamowski
CSCW 2008 (Computer Supported Coorperative Work), San Diego, California, USA, Nov 8-12 2008
Ref. : 2008/030 | Abstract | 2008-030.pdf (269.74 kB)
David Martin, Jacki O'Neill, Tommaso Colombino, Frédéric Roulland, Jutta Willamowski
COOP 2008 (the 8th International Conference on the Design of Cooperative Systems), Carry-le-Rouet, France, May 20-23, 2008
Ref. : 2008/019 | Abstract | 2008-019.pdf (150.80 kB)
Informing troubleshooting search sessions with device data
Stefania Castellani, Jacki O'Neill, Frédéric Roulland, Antonietta Grasso
ECSCW, The 10th European Conference on Computer Supported Co-operative Work, Workshop on "CSCW, Technology and Diagnostic Work" , Limerick, Ireland, September 24-28, 2007.
Ref. : 2007/028 | Abstract
Jacki O'Neill, Stefania Castellani, Antonietta Grasso, Frédéric Roulland
Workshop \"Ethnographies of diagnostic work\" at Lancaster, UK, 17-18 April.
Ref. : 2007/010 | Abstract
Query Reformulation and Refinement Using NLP-Based Sentence Clustering
Frédéric Roulland, Aaron Kaplan, Stefania Castellani, Claude Roux, Antonietta Grasso, Karin Pettersson, Jacki O'Neill
The 29th European Conference on Information Retrieval (ECIR), 2-5 April 2007, Rome, Italy.
Ref. : 2006/033 | Abstract | 2006-033.pdf (115.80 kB)
Representations can be good enough
Jacki O'Neill, Stefania Castellani, Antonietta Grasso, Frédéric Roulland, Peter Tolmie
9th European Conference on Computer Supported Cooperative Work, Paris - France - 18-22 September 2005.
Ref. : 2005/015 | Abstract
1
2