Publications
The publications database contains papers and technical reports written by XRCE scientists from 1991 up to the present. If the document you are looking for cannot be downloaded in PDF or Postscript format, please contact us specifying the title, author(s) and reference. Any document downloaded from the publications database may be used for non-commercial purposes only.
Informing troubleshooting search sessions with device data
Stefania Castellani, Jacki O'Neill, Frédéric Roulland, Antonietta Grasso
ECSCW, The 10th European Conference on Computer Supported Co-operative Work, Workshop on "CSCW, Technology and Diagnostic Work" , Limerick, Ireland, September 24-28, 2007.
Ref. : 2007/028 | Abstract
Jacki O'Neill, Stefania Castellani, Antonietta Grasso, Frédéric Roulland
Workshop \"Ethnographies of diagnostic work\" at Lancaster, UK, 17-18 April.
Ref. : 2007/010 | Abstract
Query Reformulation and Refinement Using NLP-Based Sentence Clustering
Frédéric Roulland, Aaron Kaplan, Stefania Castellani, Claude Roux, Antonietta Grasso, Karin Pettersson, Jacki O'Neill
The 29th European Conference on Information Retrieval (ECIR), 2-5 April 2007, Rome, Italy.
Ref. : 2006/033 | Abstract | 2006-033.pdf (115.80 kB)
RFID: enhancing paper documents with electronic properties
Jacki O'Neill, Antonietta Grasso, Jutta Willamowski
CSCW, Computer Supported Cooperative Work, Workshop Collaborating Over Paper and Digital Documents, Banff, Alberta, Canada, November 4-8, 2006.
Ref. : 2006/024 | Abstract
The practical indispensability of articulation work to immediate and remote help-giving
Andy Crabtree, Jacki O'Neill, Peter Tolmie, Tommaso Colombino, Stefania Castellani, Antonietta Grasso
CSCW Banff, Alberta, Canada, November 4-8, 2006.
Ref. : 2006/009 | Abstract | Articulation-Work-CSCW-2006.pdf (120.62 kB)
Representations can be good enough
Jacki O'Neill, Stefania Castellani, Antonietta Grasso, Frédéric Roulland, Peter Tolmie
9th European Conference on Computer Supported Cooperative Work, Paris - France - 18-22 September 2005.
Ref. : 2005/015 | Abstract
Total cost of ownership: issues around reducing cost of support in a manufacturing organization case
Stefania Castellani, Antonietta Grasso, Jacki O'Neill, Peter Tolmie
IEEE International Workshop on Business Transformation: Towards a theory of business agility, Munich, Germany, July 19, 2005.
Ref. : 2005/012 | Abstract | BusinessAgility.PDF (166.15 kB)
Using real-life troubleshooting interactions to inform self-assistance design
Jacki O'Neill, Antonietta Grasso, Stefania Castellani, Peter Tolmie
Proceedings of INTERACT, Rome, Italy, 12-16 September 2005.
Ref. : 2005/003 | Abstract
Supporting communities by providing multiple views
Alessandra Agostini, Sara Albolino, Flavio De Paoli, Antonietta Grasso, Elke Hinrichs
To appear in the 2nd International Conference on Communities and Technologies, 13-16 June 2005 in Milan, Italy.
Ref. : 2004/056 | Abstract
Supporting Remote Problem-Solving with Ubiquitous Computing: Research Policies & Objectives
Peter Tolmie, Jacki O'Neill, Antonietta Grasso, Stefania Castellani
Ubicomp Conference, Giving Help at a Distance workshop, Nottingham, U.K. , September 2004
Ref. : 2004/049 | Abstract | 2004_049.pdf (31.04 kB)
