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Beyond Iterative Design: User Innovation in Co-adaptive Systems

Wendy Mackay
User interface researchers advocate involving users in the design of computer software. Yet current techniques do not go far enough: they fail to account for users who innovate. This paper suggests that software use is co-adaptive: users not only adapt to software, but they also adapt it for their own purposes as user innovations. This paper reports innovations from two research studies which significantly altered usage patterns within each organisation, changed the designer's conception of the software, and provided a unique source of input for the next generation of the software.
Xerox Technical Report


EPC-1991-130.pdf (34.69 kB) (84.80 kB)