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Taking the Organisation into Accounts

Graham Button, Richard Harper
This paper reports on a study of a computerised sales, order and invoicing system in a foam manufacturing facility. It describes how the system did not fit with what was perceived as best practice within the facility and, accordingly, had to be "worked around". The description of these "work arounds" and associated difficulties with the system provide an opportunity to reiterate what is meant by the term situated activity, and how designers need to fully recognise the implications of this term for the design of systems that effectively resonate with situated features of work rather than conflict with them.
Technology in Working Order: Studies of Work, Interaction, and Technology, Graham Button (ed), Routledge, London, 1993, pp 98-107.