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System Use and Interpersonal Communication in the General Practice Consultation: Preliminary Observations

Computing technologies are commonly employed as their users discuss either the task at hand or unrelated matters with co-present colleagues, clients, customers or other individuals. As yet, however, there is relatively little research concerning the relationship between system use and interpersonal communication in such environments. Research in HCI has largely been confined to a single user carrying out tasks on a personal workstation. Moreover, those studies which have focused on the use of systems within socio- interactional environments have been primarily concerned with using the conversations of the participants as a resource for analysing human-computer interactions. As such, they have shed little light on the ways in which system use and communicative conduct may be coordinated and shaped by reference to each other.
Xerox Technical Report


EPC-1992-107.pdf (67.95 kB) (115.40 kB)