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Your Place or Mine? Learning from Long-Term Use of Video Communication

Paul Dourish, Annette Adler, Victoria Bellotti, James Henderson
Investigations of the use of multimedia communication systems have typically concentrated on the largely mechanical aspects of pair-wise interaction with and through such technology, often based on relatively short-term studies. We are concerned with effects which arise over years rather than weeks or months, as patterns of behaviour develop and evolve. Based on experiences of these long-duration, semi-permanent multimedia connections, we look at patterns of adaptation from four perspectives -- individual, interactional, communal, and societal -- and discuss the implications for design and deployment, especially from these wider perspectives on use.
Proc. CSCW 1995