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Video in Support of Organisational Talk

Abi Sellen, Richard Harper
We report on a study of the use of video in an organisation outside of a research laboratory, and in doing so, discover two sets of issues that have significant implications for the use of video in real work contexts. The first set of issues concerns the ways in which video provides support for organisational talk--in particular problem-solving talk during geographically distributed meetings. The second concerns the issue of organisational ownership of video technology and the ways in which this impacts the choice of which system to use for what kind of meeting. We argue that such findings, which cannot be revealed through controlled laboratory experimentation, complement our understanding of how video can support distributed work.
Video-Mediated Communication, K. Finn, A. Sellen and S. Wilbur (eds), Lawrence Erlbaum Associates.pp 225-243.