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Mixing manual and Computer supported initiative for scheduling and negotiation across distributed organizations

Stefania Castellani, Antonietta Grasso
Several user studies have shown that in many cases electronic planning and scheduling tools are perceived by the users as disruptive with respect to their actual work practices often based on physical tools. This can result in rejecting such electronic tools without fully appreciating the long-term benefits of their adoption. As a part of a larger effort for providing support along scheduling and negotiation processes across distributed organizations, we have designed a solution to allow manual and computer-supported mixed initiative that aims at letting the users continue working according to their work practices leveraging the benefit of an automated support. In this paper, we describe our solution also motivating the design choises we made. We show how our solution allows users interact with a manual editing facility to schedule and manage their work activities and, when appropriate, to select and publish scheduling information for triggering negotations on services with other, possibly remote, users. We illustrate our approach in the context of a business-to-business scenario where users are decision-makers in printcenters scheduling and negotiating print jobs.
In Proc. of ECEC 2002, Modena, Italy. 15 April 2002.
2002
2002/007

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mixedEcec02.pdf (754.51 kB)