Mixing manual and Computer supported initiative for scheduling and negotiation across distributed organizations
Stefania Castellani, Antonietta Grasso
Several user studies have shown that in many cases electronic planning and scheduling tools are perceived by
the users as disruptive with respect to their actual work practices often based on physical tools. This can
result in rejecting such electronic tools without fully appreciating the long-term benefits of their adoption.
As a part of a larger effort for providing support along scheduling and negotiation processes across distributed
organizations, we have designed a solution to allow manual and computer-supported mixed initiative that aims
at letting the users continue working according to their work practices leveraging the benefit of an automated
support. In this paper, we describe our solution also motivating the design choises we made. We show how
our solution allows users interact with a manual editing facility to schedule and manage their work activities
and, when appropriate, to select and publish scheduling information for triggering negotations on services with
other, possibly remote, users. We illustrate our approach in the context of a business-to-business scenario
where users are decision-makers in printcenters scheduling and negotiating print jobs.
In Proc. of ECEC 2002, Modena, Italy. 15 April 2002.
mixedEcec02.pdf (754.51 kB)