Text Chat in action
Jacki O'Neill, David Martin
Synchronous text communication is becoming recognized as a valuable workplace communication medium.
Studies of group text chat have indicated that its properties can lead to interactional incoherence, yet others
have shown it has been adopted in workplaces. We address this apparent contradiction through a detailed
analytic examination of text chat transcripts, showing how participants manage their interactions, considering
multiple threads, turn taking and topic change. We reveal the routine practices that participants employ to
create and manage coherent interaction through this medium, which arise from the turn taking system in
operation. This is extrapolated to consider the effects of the redesign of text chat systems on users
Group 2003 Conference, Sanibel Island, Florida, USA, November 9-12, 2003.
Group03_textchatFD2.doc (148.00 kB)