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Supporting communities by providing multiple views

Alessandra Agostini, Sara Albolino, Flavio De Paoli, Antonietta Grasso, Elke Hinrichs
A number of dimensions are relevant in order to successfully support community life and development. These demensions include the easiness and broad spectrum of participation, the provision of value in return to the contributions, the visibility of community activity, the support of different levels of membership, the openness to the external world, and the support for evolving phases of the community life. In this paper we present a system that has been designed in order to tackle those dimensions with a particular attention to participation issues. We present first the sources of requirements that have informed the system design and which include the user observation of two working environments and the provision of multiple situated views, as a means to address the elicited requirements. Finally, we compare our design on choices with a broader set of requirements that we have derived from literature.
To appear in the 2nd International Conference on Communities and Technologies, 13-16 June 2005 in Milan, Italy.