Talking the Organisation into Being
David Martin, Jacki O'Neill
This chapter aims to provide an introduction to ethnomethodological studies of talk at work that may serve as an aid for readers who wish to carry out their own studies according to this orientation. We provide an introduction to elements of this approach, however, the main purpose is to show rather than discuss in too much detail the relevant academic background and positioning. Therefore most of this chapter will be composed of actual examples of talk in organisations drawn from a two different field-sites; charting organization customer interactions over the telephone in banking and device troubleshooting and repair. These examples will be used to illustrate a range of organisational phenomena in-action in-talk. At the end of the chapter we draw some conclusions about the manifestation of organisations in this type of work and discuss the possibilities for further study.
To be published in the book -Ethnomethodology at Work- 2010