Mediating helpers for remote service provision
Stefania Castellani, Frédéric Roulland, Jutta Willamowski, David Martin
In this paper we discuss and introduce a framework for what we propose as a "class" of CSCW systems - mediating helpers - that can provide assisted remote service provision among different groups of users with differing needs and characteristics. We make reference to two systems we have defined that can be seen as mediating helpers and that have inspired the current definition of this framework. We also describe some links among the mediating helpers framework and other conceptual frameworks, such as boundary objects and intermediary agents and discuss current work that comprises refining the concept and applying it to different domains.