Suggestion Mining: Detecting Suggestions for Improvement in Users' Comments
Caroline Brun, Caroline Hagege
In the context of the development of a feature-based opinion
mining system for English, we observed that there is some very
interesting information provided by customers but not yet covered by
standard" opinion mining techniques: opinion mining aims at detecting
whether comments are positive or negative, but it appears that customers
are very often suggesting improvements about what they are reviewing,
which is quite dierent from expressing an opinion. This papers proposes
to apply Natural Language Processing techniques in order to address this
rather new task of extracting automatically such kind of suggestions for improvement from user's comments.
14th International Conference on Intelligent Text Processing and Computational Linguistics, University of the Aegean, Samos, Greece, March 24-30, 2013.