Jacki O'Neill

Senior Scientist

I am a member of the Work Practice Technology group. I joined XRCE in September 2001, initially at Cambridge, then moving to the Grenoble lab. I have an MRes in Informatics from the Dept. of Computer Science, Manchester University (1996) and a PhD from the Information Systems Institute, Salford University (2002). I am on the program committees of Co-op, ECSCW and CHI. I have 1 patent (in the area of device troubleshooting) and 9 patents pending (across various domains).

My central area of interest lies in the design of useful, usable and innovative computer systems, through both the detailed understanding of work practices and a consideration of the interaction of the social and the technical in prototyping and development work.

My current projects span a number of interlinked areas: 1) Topics for public administration, including paper reduction and electronic governance; 2) Working at the boundaries of organisations; 3) Customer care; 4) Technology use in rural-inclusive enterprises in India. Recent ethnographies include 1) Paper reduction in the Job Centre Plus (UK Department of Work and Pensions) 2) Technology use in three rural-inclusive companies in India - a rural BPO, a distributed hand-craft production companye and a rural training company.

Previous projects include 1) DISCO - a multi-touch table application for document review in legal cases; 2) Colour management in graphic design and production printing and 3) Technical troubleshooting.