Jacki O'Neill

Research Scientist Work Practice Technologies

I am a member of the Work Practice Technologies group. I joined XRCE in September 2001, initially at Cambridge, then moving to the Grenoble lab. I have an MRes in Informatics from the Dept. of Computer Science, Manchester University (1996) and a PhD from the Information Systems Institute, Salford University (2002). I am currently working on issues surrounding production printing, such as the time it takes for a file to be proofed and printed, and supporting users in device troubleshooting. Recent field work has included studies of technical support call centres in Dublin, and of a production printers in Edinburgh.

My central area of interest lies in the design of useful, usable and innovative computer systems, through both the detailed understanding of work practices and a consideration of the interaction of the social and the technical in prototyping and development work.