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XRCE Overview  Travel information Career Internships People |
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Xerox Research Centre Europe
I am a member of the Work Practice Technologies group. I joined XRCE in September 2001, initially at Cambridge, then moving to the Grenoble lab. I have an MRes in Informatics from the Dept. of Computer Science, Manchester University (1996) and a PhD from the Information Systems Institute, Salford University (2002). I am currently working on issues surrounding production printing, such as the time it takes for a file to be proofed and printed, and supporting users in device troubleshooting. Recent field work has included studies of technical support call centres in Dublin, and of a production printers in Edinburgh.
My central area of interest lies in the design of useful, usable and innovative computer systems, through both the detailed understanding of work practices and a consideration of the interaction of the social and the technical in prototyping and development work.
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Jacki
O'NEILL
Research Scientist Work Practice Technologies 
