Smarter Document ManagementSM is a term introduced by Xerox to describe the automation of business processes that rely on documents containing unstructured information. It is based on a combination of technology, people and processes.
Applications such as opening bank accounts, initiating telecommunications contracts and running mailrooms frequently depend on human labour. Automating operations such as checking for proof of address and routing documents within an organization can reduce costs and improve accuracy. In this way Smarter Document ManagementSM extends document management systems, which focus on storing and tracking documents
Business processes use both unstructured information from documents such as e-mail, letters, journals and application forms and structured information from databases. Unstructured information is more difficult for computers to handle and therefore it is traditionally processed manually, which leads to inefficiencies. Smarter Document ManagementSM is about automating or semi-automating these processes for a number of different purposes including:
Xerox Research Centre Europe has developed a suite of tools that are used by Xerox in the Smarter Document ManagementSM solutions they offer customers.